Terms of Use

How to Order:

For local (Singapore) Customer

Order by email: Please complete and return the Order Form to us online.

Order by phone: (+65) 6332 3232

Order by SMS: (+65) 9855 2811 for English or (+65) 9816 8811  for Chinese

Order by fax: (+65) 6532 6530

 

For International Customer

Order by email: Please complete and return the order Form to us online.

Order by fax: (+65) 6532 6530

Enquiries may be by phone to (+65) 6332 3232 or (+65) 9855 2811  or (+65) 9816 8811 for Chinese

 

Payment Method

Credit Card – Secure online ordering via 支付宝 (for China Customers or via Paypal (for the International Customers).

Cash on Delivery (only in Singapore)

Bank Transfer (Email us your selection and we will inform our bank account particulars for your preference: telegraphic transfer/ bank draft / other electronic bank transfer).

 

Shipping

For Local (Singapore) Customers

Free delivery via courier post/own messenger to designated location within Singapore. Please allow 3 working days for delivery.

For International Customers

Free delivery for Normal Shipment of 6 yo 14 working days after confirmation of payment.
For Express Shipment within 6 working days, please pay additional cost equivalent to 10% of products’ total amount.

 

Return Policy

Products could only be returned in proper condition within 7 days of receipt. Return is unacceptable when product is used or packaging seal is opened or broken or removed. However in the event of defects or damaged or wrong products delivered, we will redeliver or refund the payment. Please not that slight damage on external packaging may happen due to shipment, so as long as the actual product is in good condition and seal intact, it is not considered defective and is non-returnable and non-exchangeable and non-refundable.
Please send returns to our singapore address: 60 Eu Tong Sen Street #02-05A Furama City Centre, Singapore 059840